At Izneh, we want you to be happy with your purchase. If you need a different size or wish to exchange your outfit, please review the following policy.

Exchange Period

• Exchange requests must be made within 7 days of receiving your order.
• Izneh offers exchanges only. We do not offer refunds.

Conditions for Exchange To be eligible for an exchange, the item must be:

• Unworn and unused
• In perfect, original condition
• Have all original tags attached
• Returned in its original packaging

Items that show signs of wear, damage, washing, alteration, or missing tags will not be accepted for exchange.

Exchange Shipping

The customer is responsible for the shipping costs associated with an exchange.

Sale Items

Sale items are eligible for exchange. However, if the original purchase was made at a discounted price and the sale has ended by the time of the exchange, the replacement item will be charged at its current full price. Any applicable price difference must be paid before the exchange is processed.

How to Request an Exchange

Please contact Izneh within 7 days of receiving your order to request an exchange. Our team will guide you through the exchange process.

Important Note Please check your order as soon as you receive it. If you receive an incorrect, damaged, or defective item, contact us promptly so we can assist you.