Terms & Conditions

Last Updated: October 2026

By using the Izneh website or placing an order, you agree to the following terms.

1. Products and Prices

Izneh offers contemporary eastern wear. Colours may vary slightly due to screen settings. All products are subject to availability. Prices are listed in Pakistani Rupees (PKR), and delivery charges are shown separately.

2. Orders and Payments

Orders are subject to availability and confirmation. Please provide accurate contact and delivery details. Cash on Delivery (COD) is available for eligible orders, and payment must be made upon delivery.

3. Shipping and Delivery

• Karachi: 3–4 working days

• Other cities: 5–6 working days

• Standard delivery: PKR 250

• Free delivery on orders above PKR 7,000

Delivery times are estimates and may vary due to courier delays or unforeseen circumstances. Please see our Shipping & Delivery page for details.

4. Exchanges and Returns

Exchanges are accepted within 7 days of delivery, subject to our Exchange & Return Policy. Items must be unworn, unused, with tags and original packaging. Customers are responsible for exchange shipping costs. Refunds are not available. Sale items are subject to the conditions stated in our policy.

5. Damaged Items and Cancellations

Please contact Izneh promptly if you receive an incorrect or damaged item. Cancellation requests must be made as soon as possible and may not be accepted after dispatch.

6. Website Use and Content

Website content, including the Izneh name, branding, images, and designs, may not be copied or used commercially without permission. Misuse of the website or unauthorized access is prohibited.

7. Changes and Contact

Izneh may update these terms when necessary. Changes will be published on this page.

For questions about your order or these terms, contact us through our website’s Contact page or Instagram @izneh.

By placing an order, you acknowledge that you agree to these Terms & Conditions.